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Solved

Homepage not loading once logged in

Description:

Some users may be experiencing a partially loaded homeage, when logging into their account.

Our technology team are investigating this and hope to have it resolved as soon as possible.

Please follow to this topic to recieve updates as and when we get them.

  • I'm pleased to confirm this has now been resolved.

  • I have 2 users still experiencing this issue.

  • If you're still experiencing a blank or partially loaded homepage, I'd advise pressing Ctrl+F5 on the partially loaded page.

    If the problem persists, please submit a ticket and we'll look into it for you.

  • Hi 

    When logged in my page is not loading and its blanc ?

  • Hi Monika


    A member of our support team will be in touch to help today 

  • Hi, 


    Once logged in I can only see my accounts and nothing else will come up.


    Please see attached.

    Screenshot.png
    (25.8 KB)
  • The exact thing is happening to me as what’s happening to delyse where once I’m logged in nothing else will come up
  • Hi Delyse/Baylee. 


    I hope all is well.


    Can you please drop us an email on support@onefile.co.uk?


    Thanks,

    Anthony

  • The same thing is happening to me 

  • I have a number of learners with the same issue. Did anyone above figure out how to fix this?

  • Good morning, I am getting the same screen.  Nothing there, though i have been told there was a form to review?

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