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Help centre
Description: Some learners are experiencing Error 500 when trying to access their Learning Journal
Workaround: Add entry to Timesheets
We'll keep you updated on the progress made to resolve this.
This will be resolved tomorrow!
I'm really pleased to confirm this has been resolved today!
This is still a common occurance for my learners when trying to create entrys on the learning journal. It sometimes causes pictures and videos to upload incorrectly which is becoming very frustrating for them. This could be and excellent tool for formative assessment yet it is extremly buggy and requires further development.
Hi Grant
I'm sorry to hear about the issues your learners are experiencing. Please can you reach out to our support team at support@onefile.co.uk and the team will be able to help.