Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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Software Update: Thursday 16th December 2021 - 07:00-07:30

On Thursday morning, we're updating OneFile to release some new features, improvements, and fixes:  

NEW & IMPROVED 

Enrol 

  • Field Description character limit increase to 20,000 

  • Field Option character limit increase to 1,000 

  • Form fields limit increased to 300 

  • Field Create Paragraph limit increased to 20,000 

  ILR

  • Create, edit and delete Programme Template

Fixes

ILR

  •  Missing <Outcome> tag on the exported XLM when the Learner has temporarily withdrawn from the aim due to an agreed break in learning
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