We've updated our Login page!

You might have noticed our login page looks a little different - we've made a small change to the design and have implemented a new wizard to move all individual usernames and passwords onto a Keychain.

Click here for more information.

Experiencing issues with the new Login/Keychain process?

Click here for an update and guidance 

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Keychain login

Jade Pimblott
started a topic 7 months ago

We're currently aware of an issue impacting some users trying to log into accounts from their keychain and missing profile icons and product tabs.

At the moment there is no current work around.

Our Technology team are working to resolve this as soon as possible. 

Follow this post to receive updates on this issue being resolved.

1 person has this problem
  • Gareth Dutton
    said 7 months ago

    Great news, this has been resolved.

  • F
    Francesca Salt
    said 3 months ago

    I've just tried logging into my onefile account on a different laptop to the one I have a keychain on and reset my password too. I now can't log in on my original laptop. 

    What do I do?

  • Jade Pimblott
    said 3 months ago

    Hi Francesca


    A member of the team will be in touch to help!

  • A
    Alexander Youngson
    said 3 months ago

    Hi, having the same problem with logging in on my home PC 

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