Not receiving Password reset emails

We've been informed of an issue where certain email clients are blocking password reset emails from OneFile. To ensure the receipt of these emails, kindly advise users to add the following addresses to their safe senders list:

Alert@onefile.co.uk
Passwordreminder@onefile.co.uk
Instructions on how to do this can be found in the links below, or we recommend reaching out to your internal IT support desk or email host for assistance:

https://kb.blackbaud.com/knowledgebase/articles/Article/113308

Once these emails have been added to your safe senders list, please request another password reset.