Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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  2. Guides and Support
  3. Eportfolio Offline App
  4. Assessments (Offline)

Finishing assessments on the App that were started online

Natasha Kennedy
Modified on: Wed, 19 Nov, 2025 at 11:24 AM
Learners Assessors
  1. Tap Settings icon ⚙️
  2. Tap Sync Settings
  3. Tap all elements you want to sync
  4. Tap Start Sync

The assessments will now be visible within the Assessments icon on the homepage of the app.

Please Note

Only pending assessments, currently assigned to the learner, that have never been synced to the app before, will be displayed.

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