Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

How do I finish an assessment on the App that I started online?

Learners Assessors
  1. Drag the two lines (located at the bottom of the homepage) up
  2. Tap the checkbox next to the User
  3. Tap Start Sync
    • When the sync is completed, you’ll see the message “You’re all synced up”
  4. Tap Done

The assessments will now be visible within the Assessments icon on the homepage of the app.

Please Note

Only pending assessments, currently assigned to the learner, that have never been synced to the app before, will be displayed.

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