Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Eportfolio Software update: Wednesday 19th November 2025 7am - 7:30am

On Wednesday, 19th November 2025, we'll be updating Eportfolio to introduce a range of new enhancements.
Release notes
Full details of the changes can be found here.
Scheduled Downtime
Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.
Action required
To avoid any data loss, make sure you're logged out and have saved all work before 7:00am. 

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How can I purchase additional suscriptions, licences, credits or seats?

If you've joined OneFile in the last 12 months:

Call us on +44 (0) 161 638 7836 and select option 2 for the Sales team. alternatively, you can email us directly at sales@onefile.co.uk or complete this form on our website.

If you've been with OneFile longer than 12 months and wish to purchase additional seats, please contact your customer success manager via email.

In either case, you'll need to send the following information:

  • Your full name
  • Company name
  • The number of additional user seats you'd like to purchase
  • Your purchase order information

and if applicable:

  • A copy of a quotation if have received one
  • The details of the additional person that needs contacting after the seats have been applied

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