Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

Help centre

Submit a ticket Log in

How do I complete a Centre sync on the Eportfolio App?

A Centre sync will update your app with any changes that have been made to the configuration of the online version of OneFile. This includes changes to the centre settings, new learning aims, updates to learning aims and much more.

We would recommend you complete a centre sync every time you use the App, in case something else has changed.

To perform a Centre Sync, follow the steps below as an Assessor:

  1. Tap Cog on homepage
  2. Tap Sync Settings
  3. Tap Templates to download new templates or pick up changes existing templates. Tap Select All to download all updates.
  4. Tap Start Sync

If you've been assigned new learners or something might have changed on a learner's portfolio, you'll need to perform a learner sync.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.