Learning Journal – Custom Fields Issue

We’re currently aware of an issue affecting the Learning Journal entries entered into custom fields.

 Status Update
Our Technology team is actively working to resolve this issue. We’ll keep you updated as soon as it’s fixed.

Stay Informed
To receive updates on this issue, please click here and Follow. 

Thank you for your patience and understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

How do I complete a Centre sync on the Eportfolio App?

A Centre sync will update your app with any changes that have been made to the configuration of the online version of OneFile. This includes changes to the centre settings, new learning aims, updates to learning aims and much more.

We would recommend you complete a centre sync every time you use the App, in case something else has changed.

To perform a Centre Sync, follow the steps below as an Assessor:

  1. Tap Cog on homepage
  2. Tap Sync Settings
  3. Tap Templates to download new templates or pick up changes existing templates. Tap Select All to download all updates.
  4. Tap Start Sync

If you've been assigned new learners or something might have changed on a learner's portfolio, you'll need to perform a learner sync.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.