Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Log out of your account

Overview

You can log out of your Onefile account from either the My Accounts page or from within any active account. This guide explains both methods.

Steps

Log Out from the My Accounts Page

  1. Hover over or click your Name at the top-right corner.
  2. Select Log out. 

Log Out from Within an Account

  1. Click your Name in the top-right corner of the screen.
  2. Click Log out.

Tips & Notes

  • If you cannot locate your name, check that you are logged into the correct area (Eportfolio, My Accounts, etc.).
  • Logging out fully closes your session for security.

Terminology

Please note that terminology used in this article may vary depending on your Centre’s configuration.

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Need Help?

If you encounter any issues or have further questions, please contact Onefile Support or your internal support channels.

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