Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Claiming Learner Support Funding

This guide explains how to add Learner Support funding records using the Support and Bursary Funding section within a learner’s record.

Before You Begin

  • If the learner has a Programme Aim, all Support and Bursary details must be recorded on the Programme Aim.
  • If there is no Programme Aim, record Support and Bursary details on the individual component aims.

➕ Adding a Learner Support Funding Record

  1. Use one of Tracker’s Search tools to locate and load the learner record.
  2. Select the relevant Programme or Aims tab.
  3. Scroll down to the Support and Bursary Funding section.
  4. Click the History button.
  5. Select Change Current Support and Bursary Funding Details.
  6. Choose Learning Support from the drop-down list.
  7. Enter the Start and End dates for the support period.
  8. Click Save.

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