Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Software Update: Thursday 1st July 2021 - 07:00-07:30am

On Thursday morning, we're updating OneFile to release some new features, improvements and fixes:   

NEW & IMPROVED 

Eportfolio 

  • When downloading Learner Portfolios, Assessment Plans will now include New/Existing visits  

  • When an assessor schedules a Scorecard for a learner, the learner will receive a task which will take the Learner to their scheduled Scorecard 

FIXES 

Eportfolio 

  • When users click into tasks, they will see the relevant text informing them if they are viewing Pending or Completed tasks along with the correct number of pending or completed 

  • Invite assessor function will now send a task to the assessor as the default assessor will now appear on the assessment & tasks. 


1 person likes this
  • Hey Jade


    What's happened with the release notes of late? They used to be available with the communication of software updates.


    Cheers

    Wilms

  • Hi Wilms

    We've had a slight change in process to ensure we release what we promise. So we are updating release notes as new features, changes and fixes pass testing.

    We'll be updating these notes today, with a full list of what's changing on Thursday.

    Thank you for your feedback and I'll ensure this is feedback to the Product team as this helps us understand what is best for you as our customer.

  • Thanks Jade

  • Hi Jade


    The ability to schedule scorecards and then for a prompt to go to the learner is really good, thanks for taking on board the feedback.  It would be great however if you could schedule 12 months worth in one go.


    Thanks


    Anne

  • Hi Anne

    Glad to hear you like this new feature.

    I'll take your additional feedback regarding 12 month schedules to the Product team and we'll see if it's something we'll look at implementing. 

    Have a great day! 

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