Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Software Update: Thursday 2nd September 2021 - 07:00-07:30

On Thursday morning, we're updating OneFile to release some new features, improvements, and fixes:   

NEW & IMPROVED 

Enrol

  • Training providers can fill in form fields before sending to learners and employers 

  • Guidance on adding logo’s to forms updated 

ILR 

  • The planned hours field is only available within the programme/standard aim 

  • Actual off the job field is no longer mandatory to mark a learner record as ready  

FIXES 

RPL 

  • The funding calculator will not show incorrect figures if the weightings are not changed from the default  

Learning Hub – Learning Journal 

  • Timesheet entries created from the Learning Journal will no longer show a 1-hour discrepancy 

ILR 

  • Campus Identifier field can be deleted  

  • Date in Prior Attainment field cannot be saved if this date is before the learner's date of birth 

These changes aren't guaranteed to be included in this update.  Any changes to the above planned updates will be communicated in this thread!



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