Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Software Update: Monday 9th May 2022 - 07:00-07:30am

On Monday morning, we're updating OneFile to release some new features, improvements and fixes:

NEW & IMPROVED

ILR

  • Remove Mark as Ready button.
    The manual "Mark as Ready" button has been removed and now the system works out when the learner record is ready to be submitted. Learner records will automatically update status from "Gathering data" to "Ready" once all the mandatory fields are completed
  • Mandatory Fields have been reduced to send Learners to the FIS Tool, Users are able to send one or multiple learners to the FIS tool when the above fields are completed. 
  • Seats are consumed after learner creation. The ILR system will consume seats as soon as learners are created. Seats consumed will be decreased by one after a learner deletion and increased by one after a new learner is created in the ILR
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