Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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Software Update: Wednesday 15th June 2022

On Wednesday morning, we're updating OneFile to release some new features, improvements and fixes:

NEW & IMPROVED

Eportfolio

  • The calendar syncing functionality has now been updated to include all future calendar events in OneFile. To find out more please click here.

FIXES

Eportfolio

  • When changing the user required to sign an ILP, if a task has already been generated, then the task is not re-assigned to the new user.
  • When the Number of Assessments for a Consistency Rule is set to 0, it is not taken into consideration when calculating a learner's pending progress. This can result in the Overall Progress includes pending assessments being calculated incorrectly.
  • When an assessor is annotating a learner's evidence the highlighted section is sometimes replaced by the annotation.

ILR

  •  Improved navigation when an individual learner is opened from a multi-learner FIS report 
  •  Changes to the criteria determining if aims are applicable to a particular reporting period for the current and following funding year where learners cross over from one funding year to another 
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