Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Software Update: Thursday 1st September 2022

On Thursday Morning, we're updating OneFile Enrol to release some new features and improvements:

NEW AND IMPROVED

Enrol

• Pre Populated - Decline Changes:  A training provider can reject a form and give comments on the pre-populating fields. 

• Pre Populated - Approve Changes:  Once a training provider approves the form then the records of the learner/employer will be persisted with the values from the form. 

• Pre Populated Fields - Learner/Employer:  When a form is sent to a learner or employer the pre populated data fields will be populated if the information is available.

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