Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

Solved

SLAY-6889 error when accessing learning Journal

Jade Pimblott

started a topic about 1 year ago

We're currently aware of some users receiving error on OneFile Learning Journal.

This is occurring sporadically for small number of users and where a Timesheet Category had been updated and no longer marked as a Learning Activity.

Follow this post to receive updates on this issue being resolved.

Gareth Dutton
said about 1 year ago

Good news!
This is going to be resolved on Wednesday 8th February 2023
Gareth Dutton
said about 1 year ago

Great news
This has been resolved! :)

SLAY-6889 error when accessing learning Journal

Topics in this forum