Overview
This article explains the two most common reasons an employer may be unable to sign a learner’s review, along with steps to resolve each issue.
Who Can Use This Feature?
- Centre Manager
- User Manager
Centre Settings
To enable employer signatures on reviews, ensure the following setting is enabled:
- Employer signature required (a Default Employer must be set for each learner)
Reasons the Employer Cannot Sign a Review
1. The Learner Is Not Assigned to a Default Employer
Employer signatures are only available when a default employer is linked to the learner.
2. The Centre Setting for Employer Signatures Is Not Enabled
If the setting is disabled, employer signatures will not appear as an option on reviews.
Assigning a Default Employer to a Learner
Step 1: Access the Learner Episode
- Click Users in the navigation menu.
- Select the Learner Episodes tab.
- Search for the learner.
Step 2: Assign the Employer
- Click Account.
- Go to the Access Accounts tab.
- Select an employer from the Default Employer dropdown list.
If the employer does not appear:
- Click Assign Employers.
- Select the employer.
- Click Add, then Save.
- Scroll to the bottom of the page and click Save.
Review Signing Process
- Once a Default Employer is assigned, the employer signature box will appear on the review as long as the learner has not yet signed.
If the learner has already signed the review:
- The Assessor can unlock the review back to the learner.
- When the learner re-signs the review, a task will be sent automatically to the Default Employer to sign.
✅ Tip: Always check the Default Employer assignment before unlocking a review to avoid repeating steps.
Terminology
Please note that the terminology used in this article may vary depending on your Centre.
❓Need Help?
If you encounter any issues or have questions, please contact OneFile Support or your internal support channels.