Why Can't the Employer Sign a Review?

Overview

This article explains the two main reasons why an employer’s signature may not appear on a learner’s review and how to resolve the issue.

Reasons the Employer Cannot Sign a Review

1. The learner isn’t assigned to a Default Employer.
2. The Centre Setting for employer signatures is not enabled.

Centre Setting Requirement

To enable employer signatures, ensure the following setting is active:

• Centre Setting: Employer signature required (a Default Employer must be set for each learner)

Assigning a Default Employer to a Learner

To assign a Default Employer:

1. Click Users in the navigation menu.
2. Select the Learner Episodes tab.
3. Search for the learner.
4. Click Account.
5. Go to the Access Accounts tab.
6. Select the Employer from the Default Employer dropdown list.
   • If the Employer doesn’t appear, click Assign Employers, select the employer, click Add, then Save.
7. Scroll to the bottom of the page and click Save.

Review Signing Process

Once a Default Employer is assigned:

• The Employer Signature will appear on the review as long as the learner hasn’t already signed it.
• If the learner has already signed the review and the employer still needs to sign:
  • The Assessor can unlock the review back to the learner.
  • When the learner re-signs the review, a task will be sent to the Default Employer to sign.