Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Linking Assessment Templates to a Plan or Plan Template

Overview

This feature allows you to link pre-created Assessment Templates to an Assessment Plan or Plan Template, streamlining the planning process.


Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager
  • Assessors

Centre Settings Required

  • Use Assessment Plan Templates
  • Allow Assessment Templates

Steps to Link an Assessment Template

  1. Open the Assessment Plan or Plan Template.

  2. Click Add Task.

  3. Select the Assessment Method of the template you want to link.

  4. From the Use Template drop-down list, select the Assessment Template.

  5. Click Save.


Top Tip

Make sure you have created Assessment Templates before trying to link them to a Plan Template.


Troubleshooting

IssueSolution
Template not appearingEnsure Assessment Templates have been created and Centre settings allow templates.
Cannot link templateCheck permissions and confirm the correct Assessment Method is selected.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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