Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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How to Perform a Centre Sync on the Onefile App

Natasha Kennedy
Modified on: Mon, 16 Feb, 2026 at 1:52 PM

Overview

A Centre Sync ensures that your Onefile App is updated with the latest configuration changes made in the online version of Onefile. This includes updates to:

Steps to Perform a Centre Sync

Step 1: Open the Onefile App

Step 2: Tap the Cog Icon

  • Located on the homepage.

  • Step 3: Tap Sync Settings

    Step 4: Tap Select All

    • This ensures all available updates are downloaded.

  • Step 5: Tap Start Sync

    • The sync process will begin and update your device with the latest centre configuration.

  • Additional Options

    ℹ️ Important: If you have been assigned new learners, or you suspect changes have been made to a learner’s portfolio, you will also need to perform a Learner Sync to update learner‑specific information.

    Troubleshooting

    IssueSolution
    Sync does not update correctlyCheck your internet connection and try the sync again.
    Changes still not showingPerform a Learner Sync in addition to the Centre Sync.

    ✅ Tip: Make Centre Sync part of your routine each time you open the App to avoid missing important configuration updates.

    Terminology

    Please note that the terminology used in this article may vary depending on your Centre.

    ❓Need Help?

    If you encounter any issues or have questions, please contact OneFile Support or your internal support channels.

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