Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

What's the maximum file upload size?

Centre Manager's can view and change the maximum file upload size within Centre Settings.

To locate the file upload size, follow the below steps:

  1. Click Centre
  2. Click Settings 
  3. Scroll down to Miscellaneous
  4. Scroll down to Uploads
  5. Enter the maximum file size that can be uploaded onto OneFile

Maximum file size: 300MB

If a file exceeds the 300MB limit, you'll need to use external software (such as Dropbox, Google Drive, YouTube) to store the file. A link to the external file can then be uploaded to OneFile, to allow easy access to the file.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.