Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Creating a Journal Entry (Legacy Feature)

  User Roles

This feature can be used by the following user roles:

  • All users with access to learner portfolio
  • Learner with setting enabled

  Centre Setting

Allow Learner access to the Learner Journal 

Upgrade

This guide refers an old version of the Journal feature. Please contact your Customer Success Manager to discuss upgrading to the Learning Hub to take full advantage of the new and improved "Learning Journal".

To create a journal entry, please follow the steps below:

  1. Click Journal in the navigation bar or portfolio page
  2. Click Create Journal Entry
  3.  Optionally change the pre-entered title
  4.  Click in the Journal Entry box to begin typing up your entry
  5.  Pick your Category
  6.  Enter a start date, start time and duration
  7.  Click Save

You can also upload any attachments to this entry or choose to make it private.



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