Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

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How do I capture evidence on the app?

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Learner

To capture evidence on the OneFile Eportfolio app, follow the steps below:

Assessors Learners
  1. Log into the app 
  2. Tap on My Learners 
  3. Tap on a Learner 
  4. Tap on Evidence 
  5. Tap either Capture Video, Take Photo, Record Audio or Import File
  6. Tap Save (press ok first if you chose capture video or record audio)

Note - you will need to have sufficient storage on your device to capture evidence on the app. 

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