Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Why haven't my certificates arrived?

If you have completed your qualification on Onefile, but haven't received your certificates, we would advise contacting your Training Provider.

OneFile only provides the software to your training provider, so unfortunately we have no involvement in the certification processes.

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