Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

How to send a Message

  User Roles

This feature can be used by the following user roles:

  • All OneFile Eportfolio users

To send a message from your account, follow the steps below.

  1. Click Messages in the left hand navigation 
  2. Click New Message 
  3. Click To : 
  4. Select Group: 
  5. Click Apply 
  6. Select Recipient 
  7. Click Done
  8. Click CC: (Optional) 
  9. Select Recipient 
  10. Click Done
  11. Enter Subject 
  12. Type Message 
  13. Select Create as a task (Optional) 
  14. Select an Attachment 
  15. Click Send

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