User Roles
This feature can be used by the following user roles:
- Provider Admin
- Financial Admin
- Assessor
To view your licence and seat information, follow the steps below.
- Click on Admin on left hand navigation bar
- Click Your Provider
Reduced Support Availability – 11th December 2025
Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual.
But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.
If your issue is urgent, please make sure to set the priority accordingly when submitting your request.
Thanks for your understanding!
Eportfolio Mobile App Update - iOS
Our newest mobile app update is now available, grab your free download now!
Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com) version 2.0.0
Android coming soon!
