User Roles
This feature can be used by the following user roles:
- Provider Admin
- Financial Admin
- Assessor
To view your licence and seat information, follow the steps below.
- Click on Admin on left hand navigation bar
- Click Your Provider
Reduced Support Availability: 10th July 2025
Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!
You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.
Help centre