Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

Disable a user

  User Roles

This feature can be used by the following user roles:

  • Provider Admin

To disable a user, which prevents them from logging into ILR, follow the steps below.

  1. Log in to ILR
  2. Click Admin from your left navigation bar
  3. Click User Management
  4. Click on user
  5. Click Disable user
  6. Click Continue

To enable a disabled user, follow steps 1-4 and click Enable user.

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