Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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What data is synced with ProSolution?

The ProSolution integration provides a one-way sync from ProSolution to OneFile with limited fields included within the sync. The fields included as part of the integration can be found below:

Learner Details:

  • First Name
  • Last Name
  • Date of Birth
  • Email
  • Home Address
  • Telephone number
  • Mobile number
  • NINO
  • ULN
  • L12 – Ethnicity
  • L13 – Gender
  • L14 – Learning difficulties, disabilities and/or health problems
  • L15 – Disability
  • L16 - Learning Difficulty
  • LSF

Learning Aims

  • NDAQ Code
  • Actual Start Date
  • Planned End Date
  • Certificate Applied date
  • Actual Certificate Date
  • Learning Aim Status


Missing Data Fields

The current integration with ProSolution will not schedule reviews, allocate units, or set the Assessor/ IV. OneFile Provides this functionality in our API, but Advanced have decided not to increase the fields synced between ProSolution and OneFile.

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