Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Unlock a Unit Summary

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Assessor

Unit Summaries may need to be unlocked, if more evidence needs to be linked to the unit or if an assessment already linked to the unit needs to be changed.

A unit summary can be unlocked by follow the steps below:

  1. Access the learner’s portfolio  
  2. Scroll down to the Unit Summaries heading
  3. Click the Unit Title to open the unit summary
  4. Click on the Padlock icon in the top right corner
  5. Select the user who the Unit Summary should be unlocked to and add a reason for unlocking 
  6. Click Unlock

The selected user will receive a task explaining that the Unit Summary has been unlocked. 

Terminology

Please note that the terminology used in this article may be different depending on your Centre.




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