Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Enable the Review icon for a learner

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Can manage learner accounts

 To enable Review icon by following the steps below:

  1. Click Users in the navigation menu
  2. Click Learner Episodes
  3. Search for and locate the learner
  4. Click Episode tab 
  5. Tick the Tick here to use reviews for this learner checkbox
  6. Click Save

 To ensure new Learners are automatically reviewable, follow the below steps as the Centre Manager:

  1. Click Centre in the navigation menu
  2. Click Settings 
  3. Scroll to Miscellaneous 
  4. Tick the Automatically enable progress reviews for new learners checkbox
  5. Click Save

Once these steps have been completed, the review Icon will be visible within the learner's portfolio.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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