Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

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Enable Review Reminders

Jade Pimblott
Modified on: Wed, 1 Apr, 2026 at 9:37 AM

Overview

Review reminder notifications can be automatically sent to Learners and Employers to help ensure reviews are signed on time. This setting is managed by Centre Managers within the Centre Settings area.

User Roles

This feature can be used by:

  • Centre Manager

Steps to Enable Review Reminders

  1. Log in as a Centre Manager.
  2. Click Centre on the left-hand navigation bar.
  3. Click Settings.
  4. Scroll down to the Miscellaneous section.
  5. Locate the Reviews sub-heading.
  6. Tick Allow automatic reminders for learner and employer review signatures.
  7. (Optional) Add a date to Only send reminders for signatures pending since.
  8. Set the reminder frequency (between 1 and 30 days).
  9. Click Save.

Send Automatic Reminders

Automatic reminders will only be sent to users who have enabled ad-hoc alerts on their profile.

Guidance on enabling or updating alert settings can be found here.

Tips & Notes

  • Automatic reminders help speed up signature completion and keep reviews on schedule.
  • If users report not receiving reminders, check their alert settings first.
  • Reminder frequency determines how often emails are resent while signatures remain outstanding.

Terminology

The terminology used in this article may be different depending on your Centre’s configuration.

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If you need assistance, please contact Onefile Support or your internal support team.

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