Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

Help centre

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How is target progress calculated?

Target progress is an indicator of how far a learner is expected to be for a particular unit, learning aim, or their whole portfolio.

If your centre settings for "Apply weightings to target progress" has been enabled, the target progress will be calculated based on the the weightings. More information on Progress weightings can be found here.

Unit Target Progress

For each unit, target progress is calculated using the Unit Start Date and the Unit Anticipated Completion date.

Learning Aim Target Progress

Learning Aim target progress is calculated by taking an average of the target progress for all selected units in each learning aim.


Overall Target Progress

The overall target progress of the portfolio is calculated by taking an average of the target progress for all selected units.



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