Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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Whats the difference between Sample Checked Criteria and Accept Checked Criteria?

As an Internal Quality Assurer when sampling an assessment if your centre have the correct setting enabled you'll see two sampling options, please see below for the names of these sampling options and what the differences are.

Sample Checked Criteria
When an Internal Quality Assurer has sampled and signed off criteria on an assessment.
Accept Checked CriteriaWhere the Internal Quality Assurer can override the assessors decisions. For example if an assessor has accepted criteria but the IQA disagrees they can override the assessors decision so that the criteria doesn't count towards progress.

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