Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Report on unmatched BKSB accounts

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To run a report on unmatched accounts, follow the steps below.

  1. Click Reports in the navigation bar
  2. Locate Diagnostics section
  3. Click BKSB Live Unmatched

You'll then see a table showing the below information:

  • Learner ID
  • Last name
  • First name
  • Email address

OneFile will automatically match the learners in both systems, where the email address in both systems match. When a learner is matched, their assessment data will instantly be displayed on the BKSB page of the learner's portfolio. The learners email address must be verified. 

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