Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Promoting templates

Overview

Assessment Templates and Assessment Plan Templates created by Assessors can be promoted by Centre Managers. Once promoted, the templates become available for all Assessors to assign to their learners across the Centre.

User Roles

This feature can be used by:

  • Centre Manager

Steps to Promote a Template

  1. Click Quality from the left navigation bar.
  2. Click either Assessment Plan Templates or Assessment Templates, depending on what you want to promote.
  3. Select Assessor from the View Centre/Assessor Templates dropdown list.
  4. Click Edit Template next to the template.
  5. Click Promote.

The template will now appear under Centre Templates and will be available for all Assessors to use.

Tips & Notes

  • Only Centre Managers can promote templates.
  • Promoting a template does not alter the original template created by the Assessor—it simply makes a copy available at Centre level.
  • Assessors will see the promoted version under the Centre Templates list.

Terminology

The terminology used in this article may be different depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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