Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

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Assigning an Expert Witness to an Assessment

Charlotte Latham
Modified on: Wed, 2 Jun, 2021 at 9:56 AM

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor
  • Learner

  Centre Setting

Use witnesses/expert witnesses

Before you're able to assign an Expert Witness to an assessment a Centre Manager will need to create an assessment method by following the below steps:

  1. Click Quality
  2. Click Assessment Methods
  3. Click Edit next to the Assessment Method
  4. Tick Expert/ Witness
  5. Click Save

To assign an Expert Witness to an Assessment please follow the below steps: 

  1. Create New Assessment
  2. Select Primary Method
  3. Click Start
  4. Select Expert Witness

Guidance what an Expert Witness are can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.


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