Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

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How to Update a Learning Journal Entry Date and Time

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor
  • Trainee Assessor
  • Learner

To edit a Learning Journal entries date and time follow the below steps: 

  1. Navigate to the Learner Portfolio 
  2. Click Timesheet
  3. Click Edit next to the entry 
  4. Edit Start Date, Start Time, Duration (Optional) 
  5. Click Save 

The amendment of the timesheet will now also amend the Learning Journal entry.

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