Merry Christmas from Onefile

Season's greetings from everyone at Onefile!

It’s been a very busy few weeks, but Christmas is nearly upon us. 

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We hope you have a wonderful break full of fun, food and festivities. 

Take care and have a Merry Christmas!

Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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The planned duration of the programme does not reach the required minimum duration for an apprenticeship standard

If you receive the above error when running a learner through the FIS within OneFile ILR and the learner has either moved Training Provider or you've moved active learners from one software provider to OneFile ILR, we advise following the steps below:

  1. Log into ILR
  2. Locate the learner
  3. Click learner name
  4. Click Learning Delivery
  5. Click Inactive programme 
  6. Click Edit details on programme aim 
  7. Ensure the start date is the date the learner was created on Onefile ILR
  8. Tick restart indicator 
  9. Add the date the learner started with your training provider/or the previous training provider 
  10. Click set restart
  11. Run the FIS

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