Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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How to assign a Delivery Plan to learners?

  User Roles

This feature can be used by the following user roles:

  • Centre Manager with permission
  • User Manager with permission
  • Assessor with permission
  • Trainee Assessor with permission

  Centre Setting

Enable Delivery Plans

  Permissions

Can manage learner's delivery plans

You can assign a delivery plan to a learner through a framework template. Information on creating and assigned framework templates can be found here.

You can also assign Delivery Plans to individual learners. Information on how to do this can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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