Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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How to create a Delivery Plan for an individual learner

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Assessor
  • Trainee Assessor

  Permissions

Assign permissions to other users

To assign a delivery plan to an individual learner, follow the steps below:

  1. Navigate to the learners portfolio
  2. Click Delivery Plan tab
  3. Click Copy a delivery plan from a framework template (this will allow you to copy an existing Delivery Plan Template) or Create a delivery plan from scratch


Copy a Delivery Plan from a Framework Template Create a Delivery Plan from scratch
  1. Select the Framework Template which you'd like to copy the Delivery plan from
  2. Click Continue
  3. Add name of your delivery plan
  4. Click Create Delivery Plan

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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