We're currently experiencing issues with incoming telephone calls due to an outage at a 3rd party supplier. This is preventing some calls from connecting to our team.
✅ Need help?
Please submit an enquiry here and request a call-back. A member of our team will respond via email as soon as possible.
We're actively working with our service providers to resolve this and will update you as soon as normal service resumes.
We’re really sorry for the inconvenience and appreciate your patience.
You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.
On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.
Full details of the changes can be found in the Release Notes
Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.
Event Subscriptions
For each of your OneFile products, choose which events the product subscribes to. Event Subscriptions allow for data to be shared and automatically updated throughout your OneFile product system.
- *How to Enable Event Subscriptions
- *What are Event Subscriptions
- Event Subscriptions - Automatically Calculate Off-The-Job Training Hours
- Event Subscriptions - Break in Learning
- Event Subscriptions - Create Employer Manager
- Event Subscriptions - Create Employer Placement
- Event Subscriptions - Create Tutor
- Event Subscriptions - Transfer Skills Scan
- Event Subscriptions - Update Employer Manager
- Event Subscriptions - Update Employer Placement