Overview
Sometimes tasks may not automatically mark as complete even after you’ve completed them. This can happen for several reasons.
Common Reasons
- Drop in internet connection during task completion.
- The assessment task was clicked before the feedback task on the same assessment.
- The task was actioned through a different route instead of clicking on the task.
- IQA sampling tasks need to be manually completed.
How to Mark a Task as Complete
- Click Hide next to the task.
Troubleshooting
If you cannot see the Hide button, contact your training provider for assistance.
Terminology
Please note that the terminology used in this article may be different depending on your Centre.
❓Need Help?
If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.