Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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How do I log into the Practice area to check a qualification?

The Practice Area is the place we ask you to check your qualifications/ learning aims before you use them on the Live server.

If you know your login details to the Practice area:

  1. Go to our Login page
  2. Enter your Username and Password
  3. Click the Login Area drop-down list
  4. Select Eportfolio (Practice)
  5. Click Login

If you don't know your login details, use our Forgot Password facility.

If you need to check a qualification but don't think you have an account on the Practice area, or you don't receive your login details when resetting your password, please reply to the email we sent about this request. 

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