Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Create an ILP Template

  User Roles

This feature can be used by the following user roles:

  • Centre Managers

  Permissions

Design and assign forms

Follow the steps below to create an ILP:

  1. Click Centre in the navigation menu
  2. Clikc ILP Versions 
  3. Click Create New Version
  4. Type the ILP Name 
  5. Click Save

Once you've named the ILP, the next step would be to create a section:

  1. Click Create New Section
  2. Enter Section name
  3. Click Save

  Top Tip

You can create multiple sections to help categorise the fields into relevant headings

Once a section has been created, you can add the fields you to be included within that section:

  1. Click Add Field(s)
  2. Select the Section of OneFile you would like to pick a field from
  3. Select the fields from the list box
  4. Click Save

  Top Tip

Hold "Ctrl" on your keyboard whilst clicking to select multiple fields from the same section

It's also possible for you to include fields from custom forms that you've created into the ILP. The custom forms will appear when selecting the section in step 2, above.

When you've added all of the required fields, you need to specify which users must sign the ILP and in which order the signatures are captured:

  1. Scroll to the Signatures section at the bottom fo the page
  2. Tick the check boxes of the users who need to sign the ILP
  3. Click the Move Up and Move Down icons to change the order of who needs to sign

When you're happy with how you've designed your ILP, you will need to publish it:

  1. Scroll to the top of the page
  2. Click Publish: Off
  3. Tick the On publish option
  4. Click Save

Finally, remember to assign the ILP to your learners.

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