Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Exporting and Importing ILPs

  User Roles

This feature can be used by the following user roles:

  • Centre Managers

  Permissions

Design and assign forms

Exporting an ILP

  1. Click Centre in the navigation menu
  2. Click ILP Versions
  3. Click Import/Export Wizard
  4. Select which ILP you want to export
  5. Click Export

Importing an ILP

  1. Click Centre in the navigation menu
  2. Click ILP Versions
  3. Click Import/Export Wizard
  4. Click Choose File and select the file from your saved location
  5. Click Upload

Importing an ILP

Your ILP can be exported from your live centre into your practice centre and vise versa. Any forms linked to the ILP will also be imported.

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