Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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Completing Reviews

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Learner
  • Employer

At the top of the review, you will see several fields that show how the learner has progressed since the last review. These fields can be used as to help guide the discussion with the learner around their performance. This includes:

  • Off-the-job changes
  • Unit progress changes
  • Completed Assessments
  • Signed-off Unit Summaries

You may also see other sections of fields that can be completed on the Review, based on how your reviews have been configured.Some of these fields might be Custom Form fields, where a Centre Manager has designed a form and has published the form to be displayed inside the Review. Custom Forms can be published for the Assessor, Learner and Employer to complete. Each user will only be able to complete the custom forms when they have the task to sign the review. For example, the learner can complete their custom form fields once the Assessor has signed the review.

Once the review has been completed, Sign the review by ticking the checkbox next to your name and click Save. This will send a task to the learner for them to sign the review.

Guidance on starting reviews can be found here.

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