Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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Sending Review Reminders

  User Roles

This feature can be used by the following user roles:

  • Centre Manager 
  • Assessor 
  • Trainee Assessor with permissions

  Permissions

Manage learner portfolio

  Centre Setting

Allow automatic reminders for learner and employer review signatures

To send a reminder to a learner or employer to sign a review, follow the steps below:

  1. Navigate to learner portfolio
  2. Click Review
  3. Click Open next to review
  4. Scroll down to Declarations 
  5. Click Send Reminder
  6. Click Send Reminder 

You'll only be able to send a reminder to the user who the review is waiting to be signed by.

If your centre has the setting to allow magic links to be sent to Employers, you'll need to click on the Actions drop down list next to the Employers name within the Declarations and select Send Reminder.

Send automatic reminders

Learners and Employers who have not enabled adhoc alerts on their profile will not receive reminder emails. Guidance on enabling or changing your alerts can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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