Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

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How do I enable the BKSB API integration?

Please contact your OneFile Success Manager to discuss enabling the integration first before following the information below.

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

API Token and Key

This integration requires an API token and Key from BKSB. You can retrieve your BKSB API Token and Key by following the steps below.

  1. Log into BKSB
  2. Click Admin Options in navigation menu
  3. Click API Access Keys

 Technical guidance can be found here .

To enable the integration, follow the steps below:

  1. Click Centre in navigation menu
  2. Click Integrations
  3. Click Go to integrations 
  4. Click Configure for BKSB Live
  5. Add API Key
  6. Add API Token
  7. Click Save

Once the integration has been enabled, it may take up to 24 hours to get the data from BKSB. Further information on how the integration works, can be found here.

Unable to see BKSB icon on learner portfolio?

You can run a report on unmatched accounts, guidance on running this report can be found here.

BKSB Data bridge

If your centre currently using the data bridge integration, please contact BKSB for advise before enabling the API integration.

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