Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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What is a Visit?

Overview

A Visit is used to schedule when an Assessor will next contact a learner. Visits help structure learner support and ensure clear expectations around planned activities. During a Visit, the Assessor may:

  • Create a Plan
  • Start a Review
  • Complete an Assessment

Visits help maintain consistent communication and ensure learners understand when to expect guidance or check‑ins.

Accessing the Visits Icon

  1. Navigate to the learner’s Portfolio.
  2. Click Visits under the Activity tab.

Tips & Notes

  • Visits scheduled via Reviews will appear automatically in the Onefile Calendar.
  • Assessment Plans allow you to set a Next Planned Visit manually.
  • Using Visits consistently helps both learners and Assessors stay organised.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

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Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

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