Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

How Learners Access/Open Forms

  User Roles

This feature can be used by the following user roles:

  • Learners

Learners will be able to access Forms you send to them by clicking on the link within the email which is sent to them from the Training Provider.

Guidance on sending forms to your learners can be found here.

Magic links

Once the learner has completed and submitted their form, the form is then sent back to the Training Provivider and then magic link will no longer be accessible

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.