Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Logging out update!

From Thursday 7th March 2024, we're making some small changes to how user accounts linked to a keychain log out. More information on logging out can be found here.

Help centre

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How Learners Access/Open Forms

  User Roles

This feature can be used by the following user roles:

  • Learners

Learners will be able to access Forms you send to them by clicking on the link within the email which is sent to them from the Training Provider.

Guidance on sending forms to your learners can be found here.

Magic links

Once the learner has completed and submitted their form, the form is then sent back to the Training Provivider and then magic link will no longer be accessible

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